Return & Refund Policy

Refund & Returns

Refund & Returns Policy

Effective date: July 16th 2019

Ecomm Growth Ltd (“us”, “we”, or “our”) operates the https://smokeescape.co.uk/ website (the “Service”).


Thanks for purchasing our products at SmokeEscape.co.uk operated by Ecomm Growth Ltd

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 

If anything is unclear or you have more questions feel free to contact our customer support team.

If you have any questions about this policy please contact us:

By email: support@smokeescape.co.uk

Our full contact details are:

Smoke Escape
Office 3, Winsor Newton Building, Whitefriars Avenue, Harrow, HA3 5RN
0203 600 7721